FHC - Privacy Policy

PRIVACY POLICY – Feral Hearts Collective (UK)
Effective Date: 01/01/2026
Email: FeralHeartsCollective26@gmail.com
Address: 38 Penlee Villas, Truro, Cornwall, TR3 6EY

Feral Hearts Collective respects and protects your personal data in accordance with UK GDPR and the Data Protection Act 2018. By using our website or purchasing from us, you agree to this policy.

Data We Collect:
We may collect identity details (name, account info), contact details (billing/delivery address, email, phone), transaction and order history, payment details (securely processed via providers such as Shopify, Stripe, PayPal or Klarna – we do not store full card details), technical data (IP address, device and browser data), and marketing preferences.

How We Collect Data:
Data is collected when you place orders, create accounts, contact us, subscribe to marketing, or browse our website via cookies.

Why We Use Data:
To process orders, provide customer support, manage payments/refunds, improve services, send marketing (with consent), and prevent fraud. Processing is based on contractual necessity, legal obligations, legitimate interests, or consent.

Data Sharing:
We may share data with website providers, payment processors, shipping couriers, accountants, and legal authorities when required. We never sell personal data.

International Transfers:
If data is processed outside the UK, appropriate legal safeguards are used.

Data Retention:
Data is kept only as long as necessary. Financial records may be retained for up to 6 years for HMRC compliance.

Your Rights:
You may request access, correction, deletion, restriction, objection, data transfer, or withdraw marketing consent at any time by contacting us. You may also complain to the ICO (www.ico.org.uk).

Cookies:
We use cookies for website functionality, analytics, advertising, and improving user experience. Cookie preferences can be managed through your browser.

Security & Children:
We use secure encrypted payment systems and protect data from misuse. Our services are not intended for children under 16.

Policy Updates:
This policy may be updated periodically with a revised effective date.

Contact:
Feral Hearts Collective
38 Penlee Villas, Truro, Cornwall, TR3 6EY
FeralHeartsCollective26@gmail.com

FERAL HEARTS COLLECTIVE – TERMS, DISCLAIMER & BRAND GUIDELINES (UK)
Effective Date: 01/01/2026
Address: 38 Penlee Villas, Truro, Cornwall, TR3 6EY
Email: feralheartscollective26@gmail.com

By using our website or purchasing from Feral Hearts Collective, you agree to these terms.

Products & Orders:
We aim to ensure accurate descriptions, pricing and images; however, colours and sizing may vary and stock is subject to availability. All prices are in GBP (£) and payment is required before dispatch. Pre-order dispatch times are estimates and delays may occur.

Shipping & Returns:
Delivery times are estimates and delays outside our control may occur. Risk transfers upon confirmed delivery. Customers may cancel orders within 14 days of receiving goods under Consumer Contracts Regulations 2013. Items must be unused and in original condition. Return postage is the customer’s responsibility unless items are faulty. Refunds are processed within 14 days of returned goods. Custom or personalised items and worn or damaged goods are non-returnable. Faulty goods are covered under the Consumer Rights Act 2015.

Intellectual Property:
All logos, designs, slogans and brand materials remain the property of Feral Hearts Collective. Unauthorised copying, resale or commercial use is prohibited.

Liability:
To the fullest extent permitted by UK law, we are not liable for indirect or consequential loss. Nothing limits liability for death, personal injury, fraud, or statutory consumer rights. These terms are governed by the laws of England and Wales.

Disclaimer & Brand Expression:
Our clothing, designs and media represent artistic and alternative creative expression. Content may include bold or emotional themes but does not promote hatred, discrimination, violence or unlawful behaviour.

Social Media Conduct:
Hate speech, discrimination, harassment, threats, abuse, spam or commercial misuse is not permitted. We reserve the right to remove content, block users or report unlawful behaviour.

Privacy (Summary):
Customer data is processed in accordance with UK GDPR and the Data Protection Act 2018 and is used only for order fulfilment, communication and legal compliance.